Founded in 2006, Group is a UK-based bank control, recoveries direction, and business process outsourcing company working in both the B2C markets together in Glasgow and also Stratford-upon-Avon. Its focus is on understanding its customers' requirements and delivering innovative solutions which help assemble victory both for them and to their customers.
Now employs over 220 FTE with a capability to expand to 330 FTE across both of its extensive sites in Glasgow and Stratford upon Avon to adapt further capacity.
Widely regarded as a pioneer when it comes to creation and the usage of new technologies has established itself as a market leader when maintaining its independence from bigger less nimble competitors. Since the businesses launching back in 2008 and its staff have won a number of high profile business awards includingthe best utilization of technology for its self service client portal WeWantToSayYes.co.uk and in 2016 for its voice recognition dialler platform, in addition to being recognised for innovative use of technologies is thus far the sole DCA to have won both best consumer and finest commercial DCA.
When you operate with nothing is taken for granted, we have the time to get to understand you and your customers, the plan we devise for you is particular to your business needs and evolves together with our partnership.
Customer focussed, has always worked with the impression that regardless of the present situation a customer finds themselves dealing with, so which they may be and will always stay a valued client of our customers, this ethos means that functions with its customers across a range of debt forms and era. As well as working with customers on overdue arrears and elderly debt accounts also works with lots of customers at very early stage arrears, often at a white tag capacity carrying and representing the name of a number of the UK's biggest titles.
Investing in our clients, we're a professional services company working to a very high set of standards which are governed by the Financial Conduct Authority, and as member of the highly recognized Credit Services Association we are dedicated to ensuring that all our people work to the very highest of standards. Development and training play an integral part in the working lives of all employees at all levels, Coaching doesn't finish once induction is finished but is present during the working atmosphere.
Quality assurance plays an integral role in all we do ; QA touches all elements of our business enterprise and is covered 3 Strategies to Handle Debt Collectors - NerdWallet with our line of defence and backed up via our very own internal audit team and separate compliance capabilities.
Groups senior management team consists of a number of the most experienced and well regarded professionals in the business, with over More hints a 150 years joint experience in the world of financials.